Welcome to Madhappy. We want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with Madhappy, you agree to the terms outlined below.
1. Order Processing
Once your order is successfully placed, our team begins preparing it for shipment.
Orders are generally processed within 07–14 business days, excluding weekends and public holidays. During product launches, promotions, holidays, or periods of unusually high demand, processing may take longer.
You will receive an order confirmation after checkout. Once your order has been dispatched, we will provide shipping information or tracking details when available.
2. Shipping Times
Delivery times depend on your location, selected shipping method, and the carrier handling your package.
Estimated delivery timeframes are provided during checkout whenever available. Please remember that shipping estimates begin after your order has been processed and dispatched.
Delivery may take longer because of:
- Public holidays and weekends
- Severe weather conditions
- Customs inspections
- Carrier delays
- Incorrect or incomplete delivery information
- High-volume shopping periods
- Other circumstances beyond our control
Shipping times are estimates and are not guaranteed unless a guaranteed delivery service is specifically stated at checkout.
3. Shipping Destinations
Madhappy may offer shipping to selected domestic and international destinations. Available destinations and shipping methods may vary depending on the products in your order and your delivery address.
If your location is unavailable during checkout, we may not currently be able to ship to that destination.
4. Shipping Costs
Shipping charges are calculated based on factors such as:
- Delivery location
- Package size and weight
- Selected shipping service
- Applicable promotions or free-shipping offers
The applicable shipping cost will be displayed during checkout before you complete your purchase.
From time to time, Madhappy may offer promotional shipping rates or free shipping on qualifying orders. Any applicable terms will be communicated at the time of the offer.
5. Order Tracking
When tracking is available, you will receive tracking information after your order has been shipped.
Please allow some time for the carrier’s tracking system to update after dispatch. Tracking information may not appear immediately and can sometimes take 24–48 hours to become active.
You can use the tracking information provided to monitor the progress of your shipment.
6. International Shipping and Customs
For international orders, additional customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.
These charges are generally determined by the destination country’s customs authorities and may be the responsibility of the customer.
Madhappy cannot guarantee the amount or timing of customs charges, as these requirements vary by country.
Customers are responsible for providing accurate information and complying with applicable import requirements in their country.
7. Incorrect Shipping Information
Please carefully review your shipping information before completing your order.
If you notice an error in your shipping address, contact Madhappy as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
Madhappy is not responsible for delays, additional shipping charges, or undelivered packages resulting from incorrect or incomplete information provided by the customer.
8. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s transportation network and procedures.
If your package appears to be delayed, please first review the tracking information for the latest update.
If a package is marked as delivered but you cannot locate it, check with household members, neighbors, building management, or the designated delivery area. You may also contact the carrier for additional information.
If you believe your package has been lost in transit, contact our customer support team so we can review the available shipping information and determine the appropriate next steps.
9. Damaged Packages
If your order arrives visibly damaged, please document the condition of the package and its contents as soon as possible.
Contact Madhappy with your order details and, where applicable, clear photographs of the damaged package or product. We will review the issue and work with you toward an appropriate resolution.
10. Returned or Undeliverable Packages
Packages may be returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances.
If a package is returned to Madhappy, please contact our customer support team. Additional shipping charges may apply if the package needs to be shipped again, depending on the circumstances.
Any refund or replacement for an undeliverable order will be handled in accordance with our applicable Refund and Returns Policy.
11. Order Changes and Cancellations
Because orders may enter processing shortly after purchase, we cannot guarantee that cancellation or modification requests can be accommodated.
If you need to make a change to an order, contact Madhappy as soon as possible and include your order number and requested change.
Once an order has been processed or shipped, changes may no longer be possible.
12. Shipping Restrictions
Certain products may be subject to shipping restrictions based on destination, carrier requirements, or applicable laws and regulations.
If an item cannot be shipped to your selected destination, this will generally be indicated during the ordering process.
13. Multiple Items and Separate Shipments
Depending on availability, warehouse processing, or shipping requirements, items from the same order may occasionally be shipped separately.
If your order arrives in multiple packages, you may receive separate tracking information for each shipment.
14. Contact Us
If you have questions about our Shipping Policy, an existing order, delivery status, or shipping destination, please contact the Madhappy customer support team through our website.
When contacting us about an order, please provide your order number and the email address used during checkout so we can assist you efficiently.
15. Policy Updates
Madhappy reserves the right to update or modify this Shipping Policy when necessary. Any changes will be posted on this page with an updated revision date.
We encourage customers to review this page periodically for the latest shipping information.
Thank You for Choosing Madhappy
We appreciate your trust in Madhappy and strive to provide a smooth and dependable delivery experience from checkout to arrival.